How long does it take to receive my order?
Orders in Egypt are estimated to be delivered within 3-5 business days. Business days count as Sunday-Thursday excluding weekends and all official Egyptian Holidays. Please ensure you provide complete/sufficient address and contact details so there is no delay.
What are the delivery fees?
Delivery fees anywhere in Egypt are 50 LE.
How do I know what size to get?
Please take a look at our size chart, it provides exact measurements to guide you to the right size. However, if you are still unsure, please feel free to reach out to us and we will assist you in choosing the correct size.
Do you offer refunds/exchanges?
We offer exchanges and returns within Egypt. Items must be returned within 3 days of receiving your order. Products must be unused and packaging intact.
Original shipping fees are will not be refunded, and you will be charged additional shipping fees for item pick up.
How do I return unwanted Items?
If you are in any way dissatisfied with your swimwear, you can return it as soon as courier delivers it or you can return it to us within 3 days of receiving your order and we will give you a full refund of the price of the Goods (not including the shipping).
For returns, email us at firstname.lastname@example.org with your order number, or reach out to us privately through FB or Instagram messages and we will notify the courier to pick up your order and return your payment.
Are customs included in Price?
There are no additional VAT and customs charges. Prices stated on our website are the final price you will pay.
How can I make a payment?
We offer Cash on delivery payments only in Egypt when you receive your order. Or Visa payments are also available at checkout.
What is the Delivery Process?
Orders are delivered by a third party courier service. A representative from the courier team will call you to coordinate a delivery time that is convenient for you. They will not show up at your address without having contacted you first.